Why Connect Your Tenant?
The connection between LoopUp and your Microsoft tenant enables integrated capabilities to manage your cloud telephony, such as:
- Dynamic number management, including viewing which numbers are allocated to aid in capacity planning
- Easy self-service telephony provisioning for your users, including auto-selecting an available number
- Allow your staff to easily add service for users, without needing to be a Teams administrator
- Accurate billing related to your enabled users
How to set up Microsoft Tenant Connect?
Step 1: Sign in to the LoopUp One Portal
- Sign in to the LoopUp One Portal: https://one.loopup.com
- Navigate to Teams Services > Tenant Connection
- Click “Setup Tenant Connection”
Step 2: Choose Connection Type
- Select “Manually create Client Application Registration in your tenant (Advanced)”
- Click "Next Step"
Step 3: Entra ID App Registration
- Click “Next Step” so that you are located at the “Enter Client Application details” step.
- Navigate to your Entra ID portal
- Select “App registrations” on the left-hand sidebar
- Click “New registration”
- Enter the following name: LoopUp Tenant Connect (App Registration)
- Select “Accounts in this organizational directory only (LoopUp Limited only - Single tenant)”
- Ignore Redirect URI
- Click “Register”
Step 4: App Registration Credentials
To be able to make a connection to your Entra ID tenant we require the Client ID and Client Secret from the app registration.
- Copy the “Application (client) ID” and paste into the LoopUp One Portal - “Client ID” text box
- Navigate to “Certificates & secrets” on the left-hand sidebar
- Click “New client secret”
- Add a description and select your preferred secret expiry duration
- Copy the “Value” and paste into the LoopUp One Portal - “Client Secret” text box
Step 5: Service Principal Role Assignment
For LoopUp One to be able to interact with your Teams environment, the assignment of the “Teams Communications Administrator” role is required.
- Navigate to “Roles & admins” on the left-hand sidebar
- Search for “Teams Communications Administrator”
- Click “Add assignments”
- Search for the “LoopUp Tenant Connect (App Registration)” service principal
- Click "Add"
Step 6: Verify Configuration
- Navigate back to LoopUp One
- Click “Verify Setup”