What is Operator Connect?
Operator Connect is a telephony solution that allows enterprises to directly connect their phone systems to Microsoft Teams, enabling their users to make and receive calls through any Teams-enabled device. Unlike other connect methods for Microsoft Teams calling like Direct Routing, Operator Connect does not require on-site hardware and local carriers. Operator Connect allows a carrier to establish a private, dedicated, and certified connection directly with Microsoft's Infrastructure. This eliminates the need to maintain telephony hardware or rely on local carriers. It's a game-changer for large, multinational companies.
It is a direct line between Microsoft Teams and a certified carrier, streamlining communications and reducing the need for in-house hardware and multiple vendor relationships.
How Does it Work?
Operator Connect works by linking Microsoft teams to a certified carrier through a dedicated connection, enabling users to make and receive calls directly within the Teams interface. The diagram below shows how LoopUp (with the broadest country coverage on Operator Connect for Teams calling) provides PSTN connectivity via Operator Connect, allowing multi-nationals to eliminate their hardware and consolidate all telephony into one single provider globally using Microsoft Teams.
Why Choose Operator Connect?
Operator Connect is scalable, globally deployable, and cost-effective. It seamlessly integrates with Microsoft Teams, truly unifying communications and brings telephony into the Microsoft stack, ensuring Copilot can work to its full potential by including crucial conversations, important customer interactions, and key decisions that are taking place over the phone.
The Microsoft certification program for Operator connect puts members like LoopUp through stringent requirements, rigorous testing, and helps set up agreed escalation channels directly to Microsoft. Having completed this certification process, enterprises can rest assured that their Operator Connect solution is reliable and confirms that their vendor has proven their capabilities and experience to Microsoft.