Operator Connect vs. Direct Routing
This article explores two of the options available for connecting Microsoft Teams Phone to the public telephone network: Operator Connect and Direct Routing. Understanding these options is crucial as they influence key factors such as pricing, geographical reach, implementation, and support.
What is Microsoft Teams Phone?
First, it's important to understand Microsoft Teams phone. Microsoft Teams Phone is a cloud-hosted virtual PBX provided by Microsoft that enables Teams users to make and receive phone calls on any Teams enabled device. It replaces traditional on-premises PBX systems, streamlining communications and reducing the need for physical equipment.
What is Operator connect?
Operator Connect woks by linking Microsoft Teams to a certified carrier through a dedicated connection, enabling users to make and receive calls directly within the Teams interface. The diagram below shows how LoopUp provides PSTN connectivity via Operator Connect, allowing multi-nationals to eliminate their hardware and consolidate all telephony into one single provider globally, using Microsoft Teams.
What is Direct Routing?
Direct Routing connects Microsoft Teams to the PSTN through a third-party Session Border Controller (SBC). Organizations can manage this internally or via a service provider. Direct Routing offers significant flexibility, particularly for large organizations with complex telephony needs. It can integrate seamlessly with existing on-premises equipment such as PBXs, legacy analog devices, and specialized systems.
What's The Difference?
The core functionality of Teams Phone remains consistent across both deliver methods, ensuring a consistent user experience. The difference lies in the connection method. Direct Routing uses a third-party SBC for connecting to the PSTN, requiring more manual configuration. In contrast, Operator Connect integrates directly with Microsoft Teams via the provider's infrastructure on Microsoft Azure, simplifying setup and management. When weighing the different options, it's important to understand how these differences impact critical factors like cost, coverage, flexibility, integrations, and support.
Choosing The Right Partner
The key to understanding which connection method is best for you is finding the right partner to guide you in the direction that best suits your company and your unique requirements. LoopUp, for example, offers both Operator Connect and Direct Routing. Our team of Microsoft experts can help guide you in selecting the best option for your organization, ensuring a smooth and efficient implementation tailored to your specific needs. LoopUp offers Expert guidance, comprehensive support, and seamless integration with existing systems.